Done, not deflected.
Ajentic is an agentic AI platform for customer service. Its agents don’t stop at answers: they take the action inside your systems, follow your rules, and bring in your team with full context when a person is needed.
Building blocks
Three parts you control. Your knowledge base supplies the answers, a plain-English playbook sets the process, and your connected tools let the agent act.
Agents
A chatbot answers a question and points somewhere else. An Ajentic agent resolves the request, follows your rules and tells your team exactly what happened.
Grounded in your business
Agents answer from your policies, product docs and records. If the answer isn't there, they say so instead of guessing. No invented prices, policies or dates.
Read: reservation 4418, Late arrival policy 1.3 (source cited)
A playbook is plain-English instructions: what the agent does, in what order and in your brand voice. Your team writes it and owns it. When a policy changes, you update one page, not a hundred canned replies.
Followed: Arrivals playbook, step 2 of 4
Finish the job
Agents work inside the systems you connect. They look up the order, issue the refund, move the booking or update the account, then tell the customer exactly what was done.
Done: room held until 1 am, dinner moved to 9:30 pm, reservation 4418
Agents act only through connections you approve.
Stay in control
Every conversation ends with a short summary of what the customer wanted and what the agent did. Your team catches up at a glance instead of scrolling the chat, and Monday mornings get a little quieter.
Summary: reservation 4418 late arrival; room held; dinner moved
Your company gets its own workspace, with teams and roles you set. Decide who builds agents, who edits playbooks and who only reviews. Nobody changes an agent they weren't meant to touch.
Role: Front office lead, can edit Arrivals playbook
Your agents. Your rules. Your brand voice.
Book a demoPlatform
Agents connect to your systems, answer customer email and keep a record of every conversation. Your team decides who does what and sees what each conversation costs.
Connections
Agents read from and act in your systems through connections you approve. Find the order, update the record and move the delivery, all in one conversation.
Email support
Agents reply to customer email in your brand voice, not just in the chat window. Every reply joins the conversation record.
Conversation history and analytics
Open any conversation to see what was asked, what the agent did and a short summary at the top. Then step back to see which requests arrive most, and when.
| Topic | Conversations |
|---|---|
| Delivery changes | 142 |
| Order status | 118 |
| Account updates | 64 |
| Plan questions | 37 |
| Other | 21 |
Workspace and roles
Each company gets its own workspace. Add your team and choose who can build agents, edit playbooks or only review conversations.
| Member | Role | Can |
|---|---|---|
| Asha (you) | Admin | Manage members and settings |
| Ravi | Builder | Build agents and edit playbooks |
| Meera | Reviewer | Read conversations |
Industries
AI customer service for ecommerce, travel, software, clinics, subscriptions and B2B teams: agents that know the requests your customers make most, and finish them.
Customer
My parcel still hasn’t arrived.
Agent run
“Where is my order?” answered and sorted, in one conversation.
How it works
Three steps take you from your first document to your first resolved request. Playbooks are written in plain English, so no code is needed.
Upload your policies, product docs and help center articles. Your agent answers only from what you add and cites the source in every reply.
Describe the steps in plain English, connect your order system, calendar or CRM through APIs and MCP, and choose which actions need a person to approve.
Turn the agent on for web chat and email. Every conversation comes with a short summary, an audit log of each step and its cost.
FAQ
Straight answers about what Ajentic agents do, how they stay in your control and how they are priced.
Ajentic is an agentic AI platform for customer service. Its AI agents resolve customer requests end to end, such as issuing refunds, moving bookings and updating accounts, inside the systems a business already uses. Agents answer from the company’s own knowledge, follow a written playbook and hand off to a person with full context when needed.
A chatbot answers questions and usually points customers to a form, a link or a human queue. An Ajentic AI agent finishes the request: it looks up the order, checks your policy, takes the action in your system and confirms the outcome with the customer. Every step is recorded so your team can see exactly what happened.
Ajentic agents can handle the routine requests customers make most: order status, returns and refunds, booking changes and cancellations, plan changes, onboarding questions and sales inquiries. They act only through the connections you approve, and you choose which actions, such as refunds above a set amount, need a person to sign off first.
When a request needs a person, the Ajentic agent hands it to your team with a short summary and the full conversation attached. Your team picks up where the agent stopped, so the customer never has to repeat themselves. You decide in the playbook when handoff happens and which actions always require human approval.
No. Ajentic agents answer only from the knowledge you provide, such as policies, product docs, pricing and records, and they cite the source under each reply. If the answer is not in your knowledge, the agent says so and offers a handoff instead of guessing. It never invents a price, a policy or a date.
Ajentic agents connect to your order system, calendar, CRM and internal tools through APIs and the Model Context Protocol (MCP), an open standard for connecting AI to software. Customers reach the agent on web chat and by email, and every conversation from every channel is kept in one record.
No. Your data is never sold or used to train shared AI models. Each company gets its own private workspace with roles you control, so you decide who can build agents, edit playbooks or only review conversations. A complete audit log shows what each agent read, decided and did.
Ajentic is priced by plan and usage credits. Each conversation shows exactly what it cost, and your monthly total sits beside a usage cap you set, so spending never runs past your budget. Book a demo to find the plan that fits your volume of customer requests.
